Refund policy

We offer cancellations and refunds as follows:

Cancellation of recurring monthly subscription - you can cancel your recurring subscription at any time by emailing hello@millpondpress.org to that effect. Upon receipt of that email we will cancel the subscription and will NOT take any further payment.

Returns for refund - this applies to any single issue, whether purchased as a one-off issue, as part of a recurring monthly subscription, or part of a 3, 6 or 12 month subscription - you can send us the issue for a refund.

You bear the cost of the return postage and this will not be included in the refund to you. The refunded amount to you will be the cost of the issue to buy plus its postage to send it to you, minus the cost of any elements of the issue that we cannot re-use.

If the issue being returned is part of a recurring monthly subscription, unless you advise us differently, we will assume the subscription is to continue and that you do want all ongoing issues.

If the issue being returned is part of a 3, 6 or 12 month subscription, unless you advise us differently, we will assume the subscription will continue until all remaining issues in the subscription are fulfilled, unless the issue you are returning for a refund is the final issue in the subscription.